Shipping policy
Last updated: July 20, 2026
Every Tail & Timber order is processed with care and includes free standard shipping. This policy explains what to expect from checkout through delivery.
Free Standard Shipping
We offer free standard shipping on all eligible orders delivered to the:
- United States
- Canada
- Australia
There is no minimum purchase requirement, and no standard shipping charge will be added at checkout.
Order Processing
Orders are processed and dispatched within 1–3 business days, Monday through Friday, excluding applicable holidays.
After placing your order, you will receive an order-confirmation email. Once your order has been dispatched, you will receive a shipping-confirmation email containing your tracking information.
Orders placed on weekends or holidays will begin processing on the next business day.
Estimated Delivery Time
Standard delivery generally takes 8–15 business days after dispatch.
Including processing time, most orders arrive within approximately 9–18 business days from the order date.
Delivery times are estimates and may be affected by carrier delays, customs processing, severe weather, high-demand periods, incorrect address information, or other circumstances outside our control.
International Orders
Orders shipped to Canada or Australia may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Unless collected and displayed at checkout, any applicable duties, taxes, or customs fees are the customer’s responsibility and are not included in the product price. Customs requirements and fees vary by country.
International delivery may take longer when a shipment is held for customs processing.
Tracking Your Order
You will receive a tracking link by email after your order has been dispatched.
Please allow 2–3 business days after dispatch for the carrier’s first tracking update to appear. Your package may already be in transit even when the tracking page has not yet updated.
For tracking assistance, email support@tailtimber.com and include your order number.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you entered an incorrect address, email support@tailtimber.com as soon as possible. We can update the address only if the order has not yet been dispatched.
Once an order has shipped, we cannot guarantee that the carrier can redirect it. Additional shipping charges may apply when an order is returned because an incorrect or incomplete address was provided.
Lost or Severely Delayed Orders
If your order has not arrived within 30 calendar days of the order date, contact support@tailtimber.com.
We will investigate the shipment with the carrier. If the order is confirmed lost or cannot reasonably be delivered, you may choose between:
- A free replacement
- A full refund to the original payment method
Shipping Regions
We currently ship to eligible addresses within the United States, Canada, and Australia.
Some remote locations, military addresses, post-office boxes, or restricted regions may not be eligible for delivery. Available shipping options will be shown at checkout.
Contact Us
For questions about shipping, delivery, or tracking, contact:
Tail & Timber
Email: support@tailtimber.com
Phone: (888) 231-2640
Address: 5832 Canyon Oaks Ln, Fort Worth, Texas 76137, United States
Customer-support hours are Monday through Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding United States federal holidays.
We generally respond within one business day.